Improving The Guyana National Insurance Scheme

Through the use of Information Technology

The National Insurance Scheme also known as NIS, is an insurance company in Guyana that is for the citizen of the country , the organization provides healthcare and other coverages to individuals through a contribution process from monthly incomes. This organization was selected because of their inability to satisfy their customers(public). As a public service agency the services should cater to satisfy the people (it’s customers). The above video will give a better understand of what the organization offers.

STEPS TO IMPROVE NIS WITH USE OF INFORMATION TECHNOLOGY

As shown above the areas will be examined, and show how they can be improve using IT

IT Sourcing and Outsourcing and Development :

Step 1- The organization should take the innovative to hire a competent IT professional who knows what the organization needs and how to meet them. This personnel will study the organization and staff members, to learn about the individual he/she works with and what suitable task must be given to them. Carefully and selectively create a vision that will elevate information technology within the organization. In addition, he/she will know what to source and what to outsource for example software, people, etc. and with communication and influence they will inform management of their decisions. Also, this individual will cater for the needs of non-technical staff members and provide them with the adequate training.

Customer Service:

Step 2- To better their customer service experience with IT, we need to examine the current service failures:-

To fix this issue they can either employee a specific person to fix and maintain their website or outsource a specialist to re-build and do maintenance whether its monthly or yearly.

Additionally, in response to the long waiting/response time, a solution to this problem, is that the public and apply for whatever service(s) they need online on the organization’s website( when fixed) instead waiting in a long line to get service. However, to have download the public request and have quick response a staff or two must be designated to this specify position to print out customer’s form for processing, or the customer(s) can print out their beforehand and take it to the organizational (depending on the type of service).

Also, they should have a messaging system in place so staff can respond to customers’ queries or to information a customer of any need-to-know information.

Improving information handling with IT

Step 3- This organization uses the traditional filing system, a paper-based process that is prone for disaster such as:-

As a result the organization must develop its own database system to put customers’ information to avoid the risks stated above. In addition, the information should be backed up into a cloud or so for prevention of natural damages. This solution will solve one major issue of NIS, where they would normally lost information of individuals contribution and as such they can not get to access to their pension funds.

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